Edgars is such a disappointment!
<p>On Saturday I went into Edgars Somerset Mall, I found a pair of pants that I was crazy about and went to customer service to find out if they had my sizes at another shop. Megan at customer service said that she would check. When she eventually comes back, she says that Edgars at Canal Walk has 4x size 12's and 3x size 10's. I asked her if she could phone and confirm as I wanted the size 10. She said she will phone but I could drive there so long. </p> <p> </p> <p>Halway to Edgars Canal Walk all the way from Somerset West, she phones me and says sorry there's none, after she already told me they have. </p> <p> </p> <p>I then asked her to call and find out if they definetely checked everywhere as I'm already on my way and 7 pants cannot be missing all of a sudden! She then said she would call and get back to me. Waiting to hear from her I get no reply, eventually I call back to find out she has gone to lunch with no follow up whatsoever! I then asked to speak to the manager (Brendon) and ask for his assistance, when his reply to me was: "It's not our problem". </p> <p> </p> <p>If I go to the Edgars closest to me and ask them to help me, they should willingly assist, not tell me it's not their problem, what customer service is this?? </p> <p> </p> <p>After fighting he eventually had them find a pair of pants for me, unfortunately not in the size 10 I wanted. </p> <p> </p> <p>I ask again, how can 7 pairs of pants just dissapear when the system clearly shows they have? If it was one or two then I could understand, but 7!</p> <p> </p> <p>I drove all the way to Edgars Canal Walk, bought the 12, fitted it on at home which was too big and returned it. Wasted my petrol and all my airtime to try and get assistance from Edgars! </p> <p> </p> <p>Highly dissapointed in the service I received and the attitude of Edcons staff!!</p>
We have escalated the complaint to the Edgars Somerset Mall management to address as our valued customer is not happy with the overall service that was received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Somerset Mall management to address as our valued customer is not happy with the overall service that was received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Somerset Mall management to address as our valued customer is not happy with the overall service that was received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Somerset Mall management to address as our valued customer is not happy with the overall service that was received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.