SZ
Sandisile Z
1 reviews | Active since Jul 2013
07 Jan 2016, 15:34
Edgars is *****ing my money
I have an account with EDGARS. I only agreed to pay for the account and that what i signed for.<br> Last month when i went to pay for my account i found out that i have an Account protection plan, Club Plan and a Mobile Airtime which i don't know what all of these is about, i went to Edgars West street Durban on the 6th of Jan (yesterday) they were sending me from one department to another. Apparently they told me they managed/ will cancell the Mobile Airtime, i asked about the Club and Account protection plan they said they do not know.<br> <br> I want all of these to be cancelled and i need a refund because i was never told about all these, i only requested for the Account.
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Edgars's replyOfficial
08 Jan 2016, 10:51Hello Cute face,
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised we will refer this query to the accounts department to cancel club and Mobile Content.
Kindly be advised the account protection plan is compulsory for all account holders. It is an insurance policy that helps when you are retrenched, permanently disabled and in case you pass away.
If you have an insurance that covers this, you may forward the documents to the accounts department and they will cancel it for you. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised we will refer this query to the accounts department to cancel club and Mobile Content.
Kindly be advised the account protection plan is compulsory for all account holders. It is an insurance policy that helps when you are retrenched, permanently disabled and in case you pass away.
If you have an insurance that covers this, you may forward the documents to the accounts department and they will cancel it for you. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply08 Jan 2016, 10:51
Official
Hello Cute face,
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised we will refer this query to the accounts department to cancel club and Mobile Content.
Kindly be advised the account protection plan is compulsory for all account holders. It is an insurance policy that helps when you are retrenched, permanently disabled and in case you pass away.
If you have an insurance that covers this, you may forward the documents to the accounts department and they will cancel it for you. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely apologise. Please be advised we will refer this query to the accounts department to cancel club and Mobile Content.
Kindly be advised the account protection plan is compulsory for all account holders. It is an insurance policy that helps when you are retrenched, permanently disabled and in case you pass away.
If you have an insurance that covers this, you may forward the documents to the accounts department and they will cancel it for you. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***