EDGARS IS *****ING FROM THEIR CUSTOMERS, POOR CUSTOMER SERVICE. NEXT STEP OFF TO THE CREDIT OMBUDSMAN

I went to Edgars Westgate to pay my account on the 27th June 2018 at 11:34am the first payment was made with my credit card and the second payment was made using my cheque account 3 minutes later. The lady at the counter then tells me that the payments did not reflect but I told her I can see it has gone off my account as I get sms' every time a transaction comes off - Later confirmed on my bank statement. She then took me to the customer service department where she logged a call for me and told me that she would phone me the next day - this didn't happen, however I got a call on Saturday and that was the last time I heard from them. I phoned Westgate Edgars and spoke to Songo there a cashier. She logged a call from me, but I thought let me just check that this isn't the first time that that has happened as I could've sworn that the same thing happend a few months earlier. I asked her to check for May's payment. She says that the opening balance was R5'027, and then asked her what I had paid. She said R600 which I confirmed on my bank statement as well. I asked her what my closing balance was and then she says my closing balance was R4'940. There it was again. I have had my account with them since Feb last year and have not missed one payment, it is safe to say I am a good paying customer. So now I have to go back to the time that I started paying them to make sure that it hasn't happened more then the times mentioned above. Not only that, but I am getting charged interest on that amount owed as well that is incorrect. Then, another guy from the same branch says that he will come to my company and go through my statement to make sure everything is correct. He originally called me by the wrong name so I am already thinking ****. Alas Tuesday has come and no calls made, still no result, still stuc****!! ALL EDGARS CLIENTS, DO ME A FAVOUR, GO AND CHECK YOUR ACCOUNTS STATEMENTS VERY CLEARLY. ASK THEM FOR THE FULL ONE BECAUSE THEY ARE *****ING FROM YOU!!!!