Edgars is *****ing from me !!!!

Hello Peter I please need your help!!!! Edgars is *****ing from me I have been a loyal customer of Edgars for many years, but the last few years have been very challenging for me. There was a time that I wasn’t able to read my statements so I just continued paying in order to not fall behind. When I received an account statement from September 2020 that I could read I realised that there was a deduction for a Cell C airtime Subscription Fee going off my account on a monthly basis. I have never had any Cell C contract and when I tried to fix this error I was only frustrated!!! After numerous shop visits and frustration. I phoned Edgars customer care on the 9th of October2020 and they told me that it has been on my account since 2019 when I asked “how do I have this on my account?” I was told that I apparently opted it over the phone. I asked but how is this possible?? • I have no phone number for Cell C • Or a Cell C phone devise • Or a record of being a customer of CELL C as I have never been a customer of Cell C

I was promised that it would be removed and a refund loaded I received SMS notifications that it was cancelled only to find that the same deduction was on my next month’s statement and was not corrected.

I would visited a Branch and they would tell me to speak to Customer Care and that the branch could not assist me. I have since phoned numerous times without success. I even phoned Cell C who told me that they couldn’t help because I was not a client of theirs and there was nothing for me on their system. In my February statement of 2021 It was not just the Cell C airtime subscription fee they added a Mobile Service FEE I contacted Edgars again in February I spoke to one of their customer service how tried to help, and told me that I have been refunded me but only for R390, 00 this is not the full amount and no interest have been paid back. An SMS was received again that it was cancelled only to be billed again in March 2021 I feel that I’m being held hostage!!!! • I can’t not pay as this will reflect badly on my credit and they will hand me over. • I can’t finalise the account as I feel I’m not paying for something I don’t have. Or that if it will be running in the background just to bite me latter. I ask that the rest of the Edgars account holders please check there statements very carefully as they might be charged for something they never opted for. I hope that Hello Peter can help me!! Kind Regards

Andre de Klerk