IL
IntombikamaSotobe L

1 reviews | Active since Sept 2019

22 Sept 2019, 12:17

Edgars is ******** their account customers

Lasr mnth i opened an account at edgars in pinetown,the lady whose name is londi who opened an account for me **** to me about a club account being compulsory,she decided on everything even the 12 mnths interest without asking me,said its already done ,i wont be able to change to six months....im very dissapointed with edgars...they are robbing us so that we can pay more.....i phoned their head office to cancel this club thing....bt till today it hasnt been cancelled....pls be very careful when u open an account at edgars,they make you join things that are unnecessary by lying to you saying its compulsory when u open an account

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Replies (1)
Edgars
Edgars's reply23 Sept 2019, 11:28
Official
Good day
We hereby acknowledge your complaint lodged.
As discussed telephonically, kindly be advised that the Jet Club membership was cancelled on your account as of the 03rd September 2019 and will not be charged going forward. 
 
 With regards to the account payment plan please be advised that the plan is automatically determined by the affordability assessment. We apologise that you were not informed about it.
Reference number: ***/GO
 
 Should you need any further assistance feel free to contact us on ***

Warm RegardsCustomer Experience Team