Edgars is not getting back to me

I am referring to the complaint I submitted on 4 Oct as nobody has gotten back to me as yet. I want this sorted out immediately and want my money refunded back to me!!! I submitted the documents to the Fourways Mall Branch and JHB.

In march 2017 i was retrenched. I called edgars and told them about this and they said that there was nothing that they could do about it. On 18 Sep i got a call from a lady offering the edgars club membership. Still having not found a job, i told her that i cannot take on anymore financial terms obligations. She said that if i was retrenched then edgars should have sorted my account out as i do have debt protection. so on Monday 18 September 2017 I went to Edgars to put a claim in. On Tuesday 19 Sep I got an sms from Hollard saying that they received the documents and they will get in touch with me within 3-5 days. Nobody got back to me - I called them on Friday 29 Sep and they advised that they are awaiting the documents from Edgars. I asked them if Edgars will take monies off my account this month and they said no as my account is put on hold until the claim goes through. On 30 Sep Edgars took an amount of R597.37 off my account. What is the point of putting a claim through if you still going to take off money. I want that money paid back to me and I want this claim sorted out today!!!!!!!!!!!