EDGARS IS IGNORING INQUIRIES INTO UNAUTHORISED TRANSACTIONS ON MY ACC

Good day, Your contact centre has been most unhelpful regarding unauthorized transactions for air time subscriptions that have been going off my account for the last six months for airtime subscriptions. I was advised via email by Daniel that the money would be reversed but have heard nothing since nor has here been a refund. I have made numerous enquiries into these transactions your references ********** 910 , 171 ********** and ********** 351 295 which simply go ignored and have also been told that one of your reps called and explained things to me which never happened

I find this unacceptable service especially since another instalment on an always up to date account is due. You can pick up my contact details based on the reference numbers I have given you . I am dismayed at how these interactions have gone and do not expect to hear back from anyone, if this is the case have your cancellations department contact me so I can pay off and close this account as I would much rather deal with a more transparent and helpful organization Rgds Julie