Edgars is Horrible

<p>Dear Edgars (Edcon)</p> <p>I was at Edgars Key West on Sat 10 Jun 2017 to open up an account. Where of I brought my driver’s license and 3 month bank statement, which obviously has my proof of resident on. The lady helping me that day told me it will take about 10 min or by the end of the day to confirm if I have been approved or not. Obviously having credit behind my name by another company I was sure it would not decline.</p> <p>So not hearing anything from anybody on your side I came into the shop again today (Wednesday 14 Jun 2017) hoping to get good results…I got the complete opposite. Lebo is the wonderful lady that helped me today that ran up and down literally to just at least keep me calm, because if I lose my ****, I lose it for good. She went onto the system seeing that my request is still pending (after 4 Days). She ran then to her office to phone and find out what is the hold up. First excuse to be given: The cant see that there was a payment made in March. So I asked her if I can please speak to them myself, now she needs to run call and put the call threw to the point where I am at (tried it twice before it went). Second excuse given: It is pending because there is no pay slips (I was not told that I need to bring pay slips).</p> <p>So the rude gentleman said I should give it about 10-15min and ask Lebo to check again his going to resend it or something. After about 20min I returned, waiting there for another 15min. So when Lebo came to assist me again, she checked and said that it was DECLINED and the message on the screen showed said ,according to Lebo, Excuse number 3: it is normally that you have been black listed by another company before or you don’t have a credit record behind your name.</p> <p>MISTAKE!!!!! I start losing my ****. Now as calm as Lebo is she even brought me some toilet paper, because yes I started crying of anger and I really needed this to get my boyfriend’s little girl some new warm clothes. I demanded that I speak to a consultant again. Now already angry as can be, the girl on the phone is requesting to speak to the shop assistant, Lebo. After they spoke she just spoke to me again anyway. Telling me Excuse number 4: I can’t afford to have this account right now. Who the hell is Edgars/Edcon to decide if I can’t afford to pay R150 per month? MRP bothers me every week telling me I qualify for a credit increase.</p> <p>Even telling one or two people about my story today, how YOU wasted 2 Hours of MY time, because your `system` gets blamed for everything. I get 4 different excuses for why I do not have access to your precious account. They tell me that the also had issues with Edgars, putting stuff on like policies and stuff they never signed or asked for!!! What is wrong with you?</p> <p> </p>