Edgars is ********** to the core

I have an account with Edgars which I opened while I was still a student. I added personal funeral insurance & a few years after getting a job, I canceled the funeral insurance since I took a better one. They canceled it, only to realize they activated it again without my authorization! They've been adding the premiums to the account and charged me interest on the account that was supposed to be paid up in Nov 2019. Now this year they started harassing me with sms'es, emails and calls that I have an overdue amount that I have to pay. Went back to check my statements only to find out that they have been adding the premium for the funeral insurance. I called their call center sometime in April/May this year and explained to their consultant that I have once canceled that funeral insurance, how did it end up on my statement again because no one called me about it so that I can give approval. The lady said no it is ok I will cancel balance, I also asked her to close the account because Im not buying anything from it, she them said in terms of closing it, she will contact customer service to do that because she cannot do it from her side and customer service will contact me within 48hrs,which they never did.

Fast forward to November, now they are on my case with this overdue amount, I told the the amount on that account is the cumulative funeral insurance that I didn't authorize, they deny I have a funeral insurance with them, yet it has been appearing on my statements till April this year. They only stopped adding it from May but they are still charing interest on that balance. I wrote emails and made phone calls but their useless consultants couldn't help me, instead they said the funeral cover is a third party and I will have to contact those people, they provided me with an email address, I then asked how is that my responsibility when I didn't authorize that, I dont even know the benefits of the cover.

In my response to them I Cc'ed the company they say is responsible for the funeral insurance, which confirmed I DO NOT have any funeral insurance with them, it's just the account protection which is less than R3.00! Back to Edgars to provide an explanation on the issue, no proper explanation at all, I've been going back & forth with them but none of them is willing to sort out this mess.

Edgars is extremely **********, people please check your statements, we are being charged for things we didn't consent to and when you try to clarify what is happening, they're so incapable to help!!!!!!