Edgars is croo****

I've had my cellphone number for over 4 years now. in January this year while trying to fit my sim into a new phone I broke my sim card, I called MTN to make a sim swap and to my surprise I was told that my number apparently has a contract with Edgars so it doesn't belong to MTN anymore. I was told to call Edgars on ********** 011 and deactivate the contract and make a sim swap which I did, Edgars told me that I have to wait for a all to help me finish the sim swap process with in 48 hours. I waited and no one ever called, I called them in a weeks time and they said they had tried to contact me and I did not pick up and I should wait for another 48 hours, they didn't call again. i called them 2 weeks later, the lady i spoke to apologized and promised to ask someone to get back to me same day. They never called. I called furious the following day, a different lady told me that i am impatient and I should wait for another 48 hours. Anyway 4 months later I am still wasting, I have been trying to call them for the past 2 months and no one is picking up, my call would be on hold for 30 minutes until i run out of airtime. I have lost hundreds of money on airtime trying to call them to cancel a contract I NEVER APP**** FOR. I am a business person and this has ruined my business drastically because i lost contact with most of my clients. I am not even mad anymore I am just emotionally drained.