1 reviews | Active since May 2012
Edgars is an absolute joke
on the 18th of June 2012 I got a letter from Edgars to confirm that my account has been closed and that there is no outstanding amount due. This after I have had another issue where I was promised 8 years before that (2004) that my account has been closed. So 2012 I get a call from VVM Attorneys saying that my account has been handed over. I sort this out with Edgars and they promise my account has been closed and send me a letter to confirm. So on Saturday (7th of March) I get another call from VVM to say that my account has been handed over, but that according to their system everything was sorted out and that they can even access my account as it has been closed before.<br> <br> So Edgars please let me know who you can hand me over again after you sent me a letter stating my account has been closed and even your attorneys have no idea whey I am handed over again and confirmed that my account has been paid and closed. How difficult is this. Hopefully 3rd time lucky with closing my account, but for some or other reason I doubt it. Wake up and smell the coffee and CLOSE MY ACCOUNT. This is now becoming an harrasment and I will not stand for that.
Thank you for bringing this matter to our attention. Kindly note we could not pick up an account with the given ID number. However, this matter was referred to the accounts department manager for further investigations. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Kindly note we could not pick up an account with the given ID number. However, this matter was referred to the accounts department manager for further investigations. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
