1 reviews | Active since Jul 2012
Edgars is a nightmare - Pure incompetence
Hollard settled my outstanding balance on the Edgars account on 4 December 2019 but my account was never updated, all the call centre agent says to me is that I must call their debt review people for them to update my account but when i call the debt review people they say there is no payment on my account and the last communications from Edgars was 31 October. I am being asked for a proof of payment but dont have it because the payment was made directly to Edgars by Hollard. Hollard also indicated that they communicated with Edgars on 28 November that the account would be settled and requested the total outstanding amount so they can settle, which settlement was done on 4 December.
Its frustrating to be ill and also have to worry about a bad credit record due to the incompetence of Edgars and lack of communication between themselves and their debt review people.
I have spent too much money on airtime already since this all started and its sickening that Edgars drag their feet when it comes to account settlements from their own insurance. Update my account with immediate effect because my balance keeps on increasing while the account was paid off ages ago.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note as per our records the last payment received was made on the 27.07.2019 for R250.00.
Please be advised that you need to provide us with proof of payment that was processed by Hollard in order to update the payment.
NB: Your current outstanding balance is R4,470.65.
Kindly submit your proof of payment to the following email address and a brief summary - ***
Here is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note as per our records the last payment received was made on the 27.07.2019 for R250.00.
Please be advised that you need to provide us with proof of payment that was processed by Hollard in order to update the payment.
NB: Your current outstanding balance is R4,470.65.
Kindly submit your proof of payment to the following email address and a brief summary - ***
Here is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
I am shocked that Edgars expect me to be the one to run around looking for a POP when they can easily contact Hollard to confirm that my claim was indeed paid out. The agent i spoke to at Hollard indicated that an Edgars consultant needs to be the one who speaks to them because I as a consumer will not understand anything regarding the internal system which is shared between Edgars and Hollard. Im in Hospital so going in store is really not an option. Fix this Edgars I can't do your job for you.
I am shocked that Edgars expect me to be the one to run around looking for a POP when they can easily contact Hollard to confirm that my claim was indeed paid out. The agent i spoke to at Hollard indicated that an Edgars consultant needs to be the one who speaks to them because I as a consumer will not understand anything regarding the internal system which is shared between Edgars and Hollard. Im in Hospital so going in store is really not an option. Fix this Edgars I can't do your job for you.