NS
Nomathamsanqa S

1 reviews | Active since Dec 2019

18 Dec 2019, 09:35

EDGARS IS A BIG ****!!!

Good day

Edgar's is a big **** for allowing companies to go into their customers account and charge airtime that they didn't sign up for. I was told it's for cell c that time my number is vodacom. I asked them to cancel the subscription and refund the money. I was told they will investigate.

Few days later I receive a message saying they have concluded the investigations and they won't refund the money because I made a contract with RMCS, yet I was never even send any proof that I agreed to this or received the airtime.

Please we know your company is not doing well financially but that doesn't mean you have to **** your customers. I've had this account with you since 2014 and I've never failed to pay even once.

Now if you think I'm gonna give you my hard earned money just like that then you have another thing coming your way. I won't pay for something I dont know!!!

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Replies (1)
Edgars
Edgars's reply18 Dec 2019, 11:21
Official
Dear Nomathamsanqa

Thank you once again for making contact with us regarding the reversals for the airtime contract  that was billed onto your account.

Please accept our sincere apologies for the frustrations and inconvenience caused to you .

We will escalate your query to the senior management of RMCS and final feedback will be provided to you in 5 business days.

Your ***/GO

Kind regards

Edgar's Customer Experience Team
***

Best regards,