Edgars insuring cellphones they don't stock

1) my damaged Samsung A5 cellphone cannot be repaired and cannot be replaced - not available anywhwere. Menlyn branch sent me to SAmsung store where the A5 costs R6,999 more than the R5.499 approved by Finrite. The A5 is insured up to R8000, so???<br> 2) my daughter's ****** iPhone cannot be replaced because Edgars does not stock iPhones!! Edgars says Finrite must give me cash for the cell but Finrite is not keen on that and told me they have escalated the claim to Edgars and am waiting.<br> <br> there are many people complaining with the same problem on Hellopeter and one would think by now there is a solution. This is bad service and misleading by Edgars which insures cellphones that they don't have!!!