CW
Christelle W

1 reviews | Active since May 2016

19 Jun 2017, 10:11

Edgars Insurance's

<p>I dont ussualy view my statements. Only look at the Instalment amount and pay the account. This month I went thru the statement . I saw that I am paying alot of extra fees on insurances which I am realy mad about as I dont recall ever taking out these insurances . I remember a lady phoning me about the Hospital cash back plan and I declined this and spesificaly told her I only want this account to purchase clothing and nothing else than clothing. Now I see this Hospital cash back plan have been charged on my account every month. I am furius about this. How can this call centre take out plans and insurrances for someone else without their concent and dont you sign documentations that you except this plan? I feel this is totaly ******* and how can I continue buying from a place that does this ?</p>

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Replies (1)
Edgars
Edgars's reply21 Jun 2017, 11:24
Official

Thank you bringing the above concerns to our attention.

Please be advised your query is referred to our regional credit office to address and resolve. Feedback confirming action plan will be communicated to you within the next 48 working hours.

Please find below reference number for this query:

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Kind Regards

Edcon Customer Experience Team