EDGARS INSURANCE *****

In 2008 I took out Legal insurance through the Edgars insurance call centre, I was told that I would have access to a lawyer in my area should the need ever arise for only R30/month. 2009 I needed an attorney and I was given access to W.A. Barnard inc situated in Strand Cape Town. Over the years the monthly premium has escalated, as is understandable. Saturday 12 May 2018, 11:04 in the morning I called the Legal insurance hotline as 9 years later I once again required access to a lawyer. I was told that by Tuesday morning 15 May 2018 I would receive a text message with a reference number and a law firm that I would be able to go to. I was also told that my policy would COVER EVERYTHING including going to court if the matter took that turn. Tuesday morning 10:30 I called again to enquire about the text I was meant to receive and spoke to Lerato, who ensured me that within the next 30 minutes I would receive the text message with reference number as "She had seen the email enquiry I had placed on Saturday morning" 11:55 I received a call saying that I am not with Hollard legal plan anymore but with another company whose number I was given. Angrily I called the new number and was told by Anda that she would call me back within the hour. No callback was received. I called again and spoke to Imelda who informed me that they had taken over in 2016 and that my legal insurance plan now only covered telephonic advice. To say I was shocked is an understatement!!!! For 10 years I have been paying diligently for a service that I am now not receiving, and that IS ***** from Edgars' side, as I was told 10 years ago that I would have access to a lawyer as and when required, as witnessed in 2009. I never received a call in 2016 saying that my legal plan had changed from access to a lawyer to telephonic advice only. If I did I would have cancelled. Now that I need a lawyer I have no access to 1. I am seriously ****ed off at this and request a call back ASAP to rectify this matter and get me access to a lawyer IN MY AREA. A SERVICE I HAVE BEEN PAYING FOR OVER 10 YEARS FOR!