Edgars Incorrect billing and subscriptions

Mobile Content Fee and SMS Air Subscriptions

Last month (March 2018) I Settled my Edgars account in full of a balance of R0.00 This month (April 2018) I received a statement that I owe money for; 1) a LATE CHARGE ASSESSMENT @ R133.64 2) a AIRTIME/DATA SUBSCRIPTION FEE @ R25.00 3) a MOBILE CONTENT FEE @ R24.99 4) a EDGARS CLUB VIP @ R60.00 5) a ACCOUNT PROTECTION PLAN @ R1.32 None of this was billed on any previous statement. And because of this there's now a service fee also included of R23.00 because of this ******** subscriptions and services I did NOT sign up for. Totalling to the amount of R270.95 on a fully settled account.

I have a 10Gb cell phone contract with another provider and thus won't subscribe to R25 airtime stuff (Just doesn't make sense why one would) The statement option on the Edgars website has not been working the last few months (10 months or even more - I've been checking 10 months ago), thus one cannot pull ANY statement from their website. The only option available is the 'Account Summary' which only shows the current state of one's Edgars account (Pretty useless).

I called Edgars from the store in Gezina PTA and I was then told to phone the Mobile Content Division to cancel these subscriptions (Bouncing calls around). The consultant said that only the 'Mobile content' subscription has been removed from my account but not everything. This morning I received an email from Edgars saying that I must pay the outstanding fees today (That is what the email subject reads, email body is blank and no attachments), Which indicates to me that Edgars is wide asleep always. Why must I run around phoning all sorts of call centers for a service I never requested?? I have an account with Edgars; not some mobile content divisions and not with RMCS.

I see I am not the only one with this problem; Hello Peter shows a few complaints of the same nature - all with the same canned response. I Will not pay any of this ******** charge against my name but I'm sure Edgars will be very haste to hand me over to the credit bureau for their mistakes.

Edgars/Edcon - you will sort this out. Not me. Please correct the problems on my account