Edgar’s inconveniencing me by making ***** possible

I app**** for a credit card and was told that I am owing 1600 odd at Edgar’s on “my account”. My application was declined due to this negligence from Edgar’s. My handbag was ****** in a mall along with my ID book and the day after, an account was opened online with Edgar’s. What I don’t understand is how Edgar’s allows someone to open up an account without verifying who the person is opening up the account... surely one should present an ID when collecting the account card. The main frustration is due to the lack of communication that I have experienced. When I submitted all the relevant documentation in store on 01/09/2017, I received a call +- 2 weeks later from the ***** division to say that they are now investigating my case. I was informed that this should be resolved in 10 working days however a month has gone by and I have not received a response. Edgar’s, you are the reason why I have a terrible credit rating and cannot even apply for an account or credit card. Yet, my complaint seems like a common occurrence to your business. Ensure that proper security checks are done to avoid this. I would like to know what the outcome is of the investigation and that my credit rating is cleared due to your negligence and inadequate processed.