Edgars *********** Staff Badly Affecting My Credit Record

Paid my account in full May 2018 but didn't close it as i only wanted to keep my account up to date.I received a statement on 12 June 2018 reflecting sms air subscription: R49 and airtime/data subscription:R78.I immediately sent an e-mail to *** to make them aware of that I've never subscribed to any sms/data/airtime. subscription and that they've mistakenly debited my account.Albert Sithole and Kribashee Govender rep**** and said that my details have been submitted for billing cancellation.I received an apology letter on 20 July 2018 from Edgars Financial Services team.21 July 2018 received an apology from Brian Safari ref. no.:***/GO saying my details have been resubmitted to RMCS for cancellation and refund charged of airtime and that the consultant will call within 48 hours to confirm the process.No one called i just received many sms informing me that refund call has been logged.I kept on being called by Edgars debt collec ters and some of them being rude as they couldn't tell me to which cell number were the sms,data and airtme transferred.The outstanding balance accumulated from May until it got to R577.21 as at 29 December 2018.In January 2019 the outstanding balance was partly reduced to R265.21.I wrote an e-mail again asking them why didn't they write off the whole balance as it was all due to ********** subscription.No one responded to date.I also made them aware that in 2015/16 financial year my account was debited with the same charges,I paid without noticing,I later complained and was promised to be refunded,but I was only refunded 1 month subscription.My account has now been handed to different debt collectors agencies and my history of payment has also been reported to credit bureau.I went twice to Edgars at Centurion mall to report this,i never got any joy as the Centurion mall staff is also unable to get hold of people who can assist. Edgars please clear my name in your books and at credit bureau otherwise you leave me with no option but to take further action.