MK
Marlyn K
1 reviews | Active since Nov 2015
22 Jul 2020, 09:54
Edgars ***********
If I was the CEO of Edgars I would be very concerned about the capabilities of my employees. I would would first start to look at their s****s and capabilities and perhaps employ people who can do the work right. Their incapable staff is costing them most probably thousands of Rands if not more. I tried to contact Edgars during lock down to pay my account, only to realize I haven't received a statement in 5 years, due to the fact that in store workers never updated my details correctly. As a loyal payer it has always been easy with the Foshini group as for I receive monthly statements and their eft details are on their statement. After doing a eft they also send you a message to thank you for your payment. On the contrary, you have to go into a Edgars store to make a payment and although you made a payment you still get messages and phone calls of Lawyers that you have not paid. Edgars you really need to get your business in order. You don't have a clue what's going on and I really consider not ever buying from you again. Your incompetence causes a lot of discomfort.
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Replies (4)
Edgars's replyOfficial
22 Jul 2020, 13:12Good day Marlyn, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply22 Jul 2020, 13:12
Official
Good day Marlyn, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
MK
Marlyn K's updateReviewer Update
22 Jul 2020, 13:43I have been supporting you for years and have always been a loyal payer.
I did pay my installment, received a message that I did not, went to a local store to check it out, the lady at the paypoint said it reflects that I paid, maybe your systems are slow.
And now this.
Maybe I should stop paying and give you a real reason.
PS. I requested statements 4 x via emails in April and May and eventually got answers.
If this is the way you treat people who actually want to pay you... I would rather remove my support completely.
Regards
I did pay my installment, received a message that I did not, went to a local store to check it out, the lady at the paypoint said it reflects that I paid, maybe your systems are slow.
And now this.
Maybe I should stop paying and give you a real reason.
PS. I requested statements 4 x via emails in April and May and eventually got answers.
If this is the way you treat people who actually want to pay you... I would rather remove my support completely.
Regards
MK
Marlyn K's update22 Jul 2020, 13:43
Reviewer Update
I have been supporting you for years and have always been a loyal payer.
I did pay my installment, received a message that I did not, went to a local store to check it out, the lady at the paypoint said it reflects that I paid, maybe your systems are slow.
And now this.
Maybe I should stop paying and give you a real reason.
PS. I requested statements 4 x via emails in April and May and eventually got answers.
If this is the way you treat people who actually want to pay you... I would rather remove my support completely.
Regards
I did pay my installment, received a message that I did not, went to a local store to check it out, the lady at the paypoint said it reflects that I paid, maybe your systems are slow.
And now this.
Maybe I should stop paying and give you a real reason.
PS. I requested statements 4 x via emails in April and May and eventually got answers.
If this is the way you treat people who actually want to pay you... I would rather remove my support completely.
Regards
Edgars's replyOfficial
24 Jul 2020, 11:53Good day Marlyn, Thank you for taking time to write to us We apologise profusely for the inconvenience caused.
Please be advised that our payments take 48 working hours to update. Kindly note that your account payments are up to date. Your next installment is only due on 01-08-2020. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Please be advised that our payments take 48 working hours to update. Kindly note that your account payments are up to date. Your next installment is only due on 01-08-2020. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply24 Jul 2020, 11:53
Official
Good day Marlyn, Thank you for taking time to write to us We apologise profusely for the inconvenience caused.
Please be advised that our payments take 48 working hours to update. Kindly note that your account payments are up to date. Your next installment is only due on 01-08-2020. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Please be advised that our payments take 48 working hours to update. Kindly note that your account payments are up to date. Your next installment is only due on 01-08-2020. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
MK
Marlyn K's updateReviewer Update
30 Jul 2020, 11:44I still have not received a reply and still get phone calls that I have not paid. I'm not waisting my time again going into one of your stores. They have already checked and the payment reflected when I paid.
Catch a wake up!
Catch a wake up!
MK
Marlyn K's update30 Jul 2020, 11:44
Reviewer Update
I still have not received a reply and still get phone calls that I have not paid. I'm not waisting my time again going into one of your stores. They have already checked and the payment reflected when I paid.
Catch a wake up!
Catch a wake up!