VS
Vischal S
1 reviews | Active since Apr 2011
01 Jun 2020, 12:06
Edgars incompetence in billing and accounts and in contacting the correct person
My wife (who is not linked to my Edgars account in any way) has received two calls from Edgars, one on Friday 29-05-2020 and one today 01-06-2020, about MY account being in arrears. I do not know how they have her cell number instead of mine as she does not even have her own Edgars account. I had paid my account on 18th May 2020 and when I check via the USSD system my Installment Due is also displaying as R0.00. Please stop harassing me when I have paid my account and please have someone contact me ASAP to assist in closing my account as the incompetence is unacceptable as well as the rude agents who call us, when they are informed that the account is paid and they decide to have a horrible attitude on the phone. Your service is DISGUSTING Edgars!!!!!
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Replies (4)VS
Vischal S's updateReviewer Update
01 Jun 2020, 20:49Yes, I had no faith in receiving assistance to close my account if you cannot reconcile your accounts and billing system so after my wife’s cell number was being spammed with smses today to pay my account I drove to the nearest Edgars and closed my account myself.
It’s a pity as I’ve had an account with Edgars for many years. Things have certainly gone downhill fast as far as customer service goes.
Thank you for confirming that my account is closed as I will use this as proof when Edgars calls again to ask me to pay my account.
The agent is obviously working off an outdated list and not directly from the system... not to mention that they are rude to customers!
If you only have my number on the system that you are viewing then I would like to know how the agents are calling my wife on her number and how is she receiving smses on her cell number with my Edgars account number?
It’s a pity as I’ve had an account with Edgars for many years. Things have certainly gone downhill fast as far as customer service goes.
Thank you for confirming that my account is closed as I will use this as proof when Edgars calls again to ask me to pay my account.
The agent is obviously working off an outdated list and not directly from the system... not to mention that they are rude to customers!
If you only have my number on the system that you are viewing then I would like to know how the agents are calling my wife on her number and how is she receiving smses on her cell number with my Edgars account number?
VS
Vischal S's update01 Jun 2020, 20:49
Reviewer Update
Yes, I had no faith in receiving assistance to close my account if you cannot reconcile your accounts and billing system so after my wife’s cell number was being spammed with smses today to pay my account I drove to the nearest Edgars and closed my account myself.
It’s a pity as I’ve had an account with Edgars for many years. Things have certainly gone downhill fast as far as customer service goes.
Thank you for confirming that my account is closed as I will use this as proof when Edgars calls again to ask me to pay my account.
The agent is obviously working off an outdated list and not directly from the system... not to mention that they are rude to customers!
If you only have my number on the system that you are viewing then I would like to know how the agents are calling my wife on her number and how is she receiving smses on her cell number with my Edgars account number?
It’s a pity as I’ve had an account with Edgars for many years. Things have certainly gone downhill fast as far as customer service goes.
Thank you for confirming that my account is closed as I will use this as proof when Edgars calls again to ask me to pay my account.
The agent is obviously working off an outdated list and not directly from the system... not to mention that they are rude to customers!
If you only have my number on the system that you are viewing then I would like to know how the agents are calling my wife on her number and how is she receiving smses on her cell number with my Edgars account number?
VS
Vischal S's updateReviewer Update
02 Jun 2020, 09:41I just received a call on my cell number from Edgars (for the first time since this issue has started) at 9:19am on 02-06-2020 while my account has been confirmed as settled in full and CLOSED from 01-06-2020.
Here I am thinking it may be someone calling to apologise for the undeserved harassment, but instead it was a lady who was unsure if my installment was paid or not. While I am frustratingly asking if she is using an outdated list and telling her that I had paid the installment on the 18th May 2020 she hangs up the call on me!
Edgars, if your staff cannot handle a difficult situation then they should not be dealing with customers!
Also, I no longer have an account with you so please stop calling me for money that I have already paid to you!!
Here I am thinking it may be someone calling to apologise for the undeserved harassment, but instead it was a lady who was unsure if my installment was paid or not. While I am frustratingly asking if she is using an outdated list and telling her that I had paid the installment on the 18th May 2020 she hangs up the call on me!
Edgars, if your staff cannot handle a difficult situation then they should not be dealing with customers!
Also, I no longer have an account with you so please stop calling me for money that I have already paid to you!!
VS
Vischal S's update02 Jun 2020, 09:41
Reviewer Update
I just received a call on my cell number from Edgars (for the first time since this issue has started) at 9:19am on 02-06-2020 while my account has been confirmed as settled in full and CLOSED from 01-06-2020.
Here I am thinking it may be someone calling to apologise for the undeserved harassment, but instead it was a lady who was unsure if my installment was paid or not. While I am frustratingly asking if she is using an outdated list and telling her that I had paid the installment on the 18th May 2020 she hangs up the call on me!
Edgars, if your staff cannot handle a difficult situation then they should not be dealing with customers!
Also, I no longer have an account with you so please stop calling me for money that I have already paid to you!!
Here I am thinking it may be someone calling to apologise for the undeserved harassment, but instead it was a lady who was unsure if my installment was paid or not. While I am frustratingly asking if she is using an outdated list and telling her that I had paid the installment on the 18th May 2020 she hangs up the call on me!
Edgars, if your staff cannot handle a difficult situation then they should not be dealing with customers!
Also, I no longer have an account with you so please stop calling me for money that I have already paid to you!!
VS
Vischal S's updateReviewer Update
02 Jun 2020, 13:55I've just received another call from an automated service at 13:50 asking me to pay my Edgars account by arranging a debit order.
STOP IT EDGARS!!! Leave me alone you *********** bunch!!
Lose my number because you have already lost me as a customer and I will definitely make sure to spread my experience to as many people as I can. This is becoming ridiculous!
STOP IT EDGARS!!! Leave me alone you *********** bunch!!
Lose my number because you have already lost me as a customer and I will definitely make sure to spread my experience to as many people as I can. This is becoming ridiculous!
VS
Vischal S's update02 Jun 2020, 13:55
Reviewer Update
I've just received another call from an automated service at 13:50 asking me to pay my Edgars account by arranging a debit order.
STOP IT EDGARS!!! Leave me alone you *********** bunch!!
Lose my number because you have already lost me as a customer and I will definitely make sure to spread my experience to as many people as I can. This is becoming ridiculous!
STOP IT EDGARS!!! Leave me alone you *********** bunch!!
Lose my number because you have already lost me as a customer and I will definitely make sure to spread my experience to as many people as I can. This is becoming ridiculous!
VS
Vischal S's updateReviewer Update
03 Jun 2020, 00:17Yet again I receive an sms on 02-06-2020 at 16:11 from Edgars to pay an installment on an account that you have confirmed has been already closed on 01-06-2020, which was before my initial query on this platform had been attended to.
It is quite apparent that your systems or departments are clearly out of sync but you obviously do not care about your customer's experience nor do you care of the harassment implications this may have for you as an organisation.
Stop harassing me Edgars!
It is quite apparent that your systems or departments are clearly out of sync but you obviously do not care about your customer's experience nor do you care of the harassment implications this may have for you as an organisation.
Stop harassing me Edgars!
VS
Vischal S's update03 Jun 2020, 00:17
Reviewer Update
Yet again I receive an sms on 02-06-2020 at 16:11 from Edgars to pay an installment on an account that you have confirmed has been already closed on 01-06-2020, which was before my initial query on this platform had been attended to.
It is quite apparent that your systems or departments are clearly out of sync but you obviously do not care about your customer's experience nor do you care of the harassment implications this may have for you as an organisation.
Stop harassing me Edgars!
It is quite apparent that your systems or departments are clearly out of sync but you obviously do not care about your customer's experience nor do you care of the harassment implications this may have for you as an organisation.
Stop harassing me Edgars!