Edgars Incompetence Costing Customers Money

After waisting a lot of my time going to different branches and back and forth to the Tzaneen one I finally managed to get an account open with Edgars.

I set my account up with a Debit order.

I then receive a mail a month later saying a haven't paid my account -long story short - i go back to Tzaneen branch to clarify the issue only to find out my account is not on debit order and they still on top of it all force me to pay a late penalty fee for defaulting on my account.

Since opening the account have not yet received a statement but they are quick to tell you you have defaulted and charge you penalty fees.

I want at least a statement and I want the penalty fees credited back to my account with an apology as it is ridiculous that I have to be fines for Edcon's incompetence.

Go back to the several recording of my interactions with the accounts department and you will clearly hear me giving my debit order details more than once for debit order deductions.

All I wanted was an account with what I believed to be a reputable company to purchase their products and all I have have experienced so far is bad service from day one.