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Olwethu N

1 reviews | Active since Dec 2016

26 Apr 2022, 14:21

Edgars Incompetence - Account apperars active in bureau

I have been trying to get my account closed for the past 2 years. I paid off and requested closure in May 2020 and to this day I am still calling in to get it closed. when Transunion and cleascore query my account, it still shows as active. January I emailed edg******* (as per their instruction) and I still have not received a response. 19 April 2022 I called again and was told that it will be processed and I'll get a closure letter in 48 hours and still nothing. now I am on the call and I'm being told to email ***. I have emailed again and now I have been on hold for a call center manager for the past 15 minutes. How difficult is it to close an account that has been paid off in May 2020?

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Replies (3)
ON
Olwethu N's update26 Apr 2022, 14:35
Reviewer Update
Hi Edgars, thank you for the automated clinical response which tells me nothing about timelines or anything. I have been at this for 2 years. I really dont know what more you want from me or if things need to get ugly before I get this account closed. you have 48 hours.
Edgars
Edgars's reply03 May 2022, 14:49
Official
 Good day Olwethu,

Trust you doing well and keeping safe. 

RCS has provided feedback on your complaint .

Thank you and take care.
ON
Olwethu N's update24 May 2022, 11:49
Reviewer Update
RCS says the account never went to them so I'm still waiting for Edcon to provide a letter saying my account was closed and when it was closed.