EDGARS INCAPABLE OF PROCESSING REFUNDS FOR GOODS PURCHASED ONLINE

I Purchased a pair of glasses from Edgars Online. It was a Sunglass Hut Glass. When i received the glasses it was not black lenses rather green lenses. I then proceeded to have this returned at Edgars Pavilion on 26 April 2018. Since the Debit on my account originated from Edgars , i went to the Edgars returns department they sent me to Sunglass Hut. I tried explaining over a dozen times that the original invoice is a Edgars invoice therefore the credit should originate from Edgars. No one including the floor manager was prepared to listen. Another huge problem with Edgars ,Their attitude towards customers. However i went to Sunglass Hut and the assistant ROUNDY did her utmost to help. Her manager was on leave. This very helpful lady then called the regional manager on the telephone and together with his assistance and instruction she issued me with a manual credit note from sunglass hut . Please bear in mind that this was not really their problem. Today 3.5.2018 Roundy from Sunglass Hut calls me instore to go to Edgars to get my refund done. Firstly it took 1 hour on 26 April 2018 before i got the manual credit.

I do not have transport to go into the store to get my credit note. Why must i be penalised for the inefficient and untrained staff at EDGARS