Edgar’s inability to manage their online orders

Edgars online purchases are a nightmare. You are almost guaranteed to receive your goods if you pay for delivery. But if you opt for click and collect, your order somehow doesn’t reach the store. Nobody can account for why, or when the matter will be resolved. They can only ‘escalate’ the matter to management, who don’t even bother to respond. I have made personal trips to the store, and called customer service atleast 5 times over the past week- still no resolution, just empty promises that SOMEONE will get back to me.