GF
Graeme F
1 reviews | Active since Jul 2018
15 Jun 2020, 14:15
Edgars in the red
At end of March 2020 (just before Lockdown), I was in the N1 City Mall's store and requested to have my statements emailed to me. I was connected with an agent over the telephone, and gave the instruction. I eventually received only ONE statement, WITHOUT Edgars' logo and other details on it. And now I don't know what is happening on my account, because Saturday 13 May 2020, upon questioning about it at the same store again, I was told they are not able to assist me. No wonder the company is forever in financial turmoil! HOW DO I GET TO RECEIVE MY STATEMENT VIA EMAIL??? It can't be THAT difficult...
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Edgars's replyOfficial
17 Jun 2020, 12:27Good day Graeme,
Thank you for taking your time and writing to us. Please note have tried to contact you and your line is not going through. Your reference number is ***/GO. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm RegardsThe Edgar's Customer Experience Team
Thank you for taking your time and writing to us. Please note have tried to contact you and your line is not going through. Your reference number is ***/GO. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm RegardsThe Edgar's Customer Experience Team
Best regards,
Edgars's reply17 Jun 2020, 12:27
Official
Good day Graeme,
Thank you for taking your time and writing to us. Please note have tried to contact you and your line is not going through. Your reference number is ***/GO. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm RegardsThe Edgar's Customer Experience Team
Thank you for taking your time and writing to us. Please note have tried to contact you and your line is not going through. Your reference number is ***/GO. For any further inquiries do not hesitate to contact our call center at ***, a friendly consultant will gladly assist you. Warm RegardsThe Edgar's Customer Experience Team
Best regards,