Edgars: Impossible struggle to close an account

I asked to close my Edgars account on 30 September 2020. I provided my account number and details.

I received a mail back that same day which stated my outstanding account balance.

I then paid the balance immediately and mailed the proof of payment back.

So far, so good.

On 13 October 2020, I received a SMS stating that I have an outstanding balance on my account with a reference number.

I immediately emailed again requesting clarity, as I closed the account, and received the following mail:

Thank you for your email. Please send us your id number or full card/account number and a detailed description of your account enquiry, we need this information to support you. Did you know that our website has an FAQ section which can provide you with information? Should you require any further information, please feel free to contact us on ***or email edg******* Regards, Alex

I immediately rep**** that they already have all my information, but just to help things along, I attach EVERYTHING with that mail again.

Requested feedback on 27 October with no feedback received.

And wouldn't you know it, the same happened again on 19 November...receive SMS with outstanding balance.

Queried again, however being through this already I attach all the information to the query mail that i send.

I couldn't believe the response I received:

Thank you for your email. Please send us your id number or full card/account number and a detailed description of your account enquiry, we need this information to support you. Did you know that our website has an FAQ section which can provide you with information? Should you require any further information, please feel free to contact us on ***or email edg******* Regards, Asanda

THE INFORMATION WAS ON THE MAIL I SENT YOU. JUST READ THE MAIL.

So Edgars just keeps sending automated emails with random names at the bottom.

So Hello Peter is the only other option.