EDGARS *******LY BILLED ME AND I CANNOT RESOLVE

I have a massive complaint against Edgars. <br> They loaded six insurances on my account along without my consent and every person I have tried to sort it out with since July 2015 has been horribly unhelpful and nobody has gotten back to me as they promised. They also put Edgars Club VIP onto my account without my consent and never even gave me an Edgars Club Magazine or a Club Card. All I have been able to do is cancel the insurances and Club VIP. Multiple managers and call centre agents have promised they will help me and nobody has. One of the call centre agents told me he had a recording of me agreeing to the insurances and yet he could not produce it when I asked for it. Leading me to the conclusion that Edgars was trying to scare me into dropping my complaint. I have emailed Namathemba Makhazi, who was the last manageress I spoke to, on the 15th October. I have since had no response whatsoever. The call centre cannot even put me through to speak to her as people in Durban keep answering and can't transfer me or even give me another number. Going to the head office also does not help as you need an appointment, which nobody can give me via the call centre. It's truly pathetic.