1 reviews | Active since Apr 2015
EDGARS ILL TREATED ME
I opened an Edgars Account at Fourways Branch and was so happy when I got the SMS that your account has been approved. Please collect your card. I went to Clearwater branch and collected the 2 cards cause I was a club member and my buying power was R2500.I was asked if I wanted to buy that same day which I said not today. After 2 Weeks I went for shopping at Clearwater branch, took my kids for shopping only to be told at the till that my card has been blocked because I use a passport and it is a mandate that all foreigners should bring a Payslip, 3 months bank statement and work letter confirming employment. I took these to a Tebogo girl and she faxed them in my presence. I made several trips to the branch more than 10 times because I had to be in the shop when they fax or phone HEAD OFFICE. After several attempts I then gave up. I then started receiving phone calls that I owe them R100 for club membership. How can that be if the account is blocked. I went there and told them to reverse whatever amount they were billing. Waited again for hours before it was reversed and account was closed. No one cared to apologize. Whenever I pass through Edgars I nod my head
As per our telephonic discussion kindly note the account was closed as one for the dormant accounts, as there was no activity for a year on the account. Kindly note the account will not be reactivated, and if you require another account you will need to reapply. Please be advised the account was closed as you couldn't supply the work permit. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
As per our telephonic discussion kindly note the account was closed as one for the dormant accounts, as there was no activity for a year on the account. Kindly note the account will not be reactivated, and if you require another account you will need to reapply. Please be advised the account was closed as you couldn't supply the work permit. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
