HS
Helena S
1 reviews | Active since Dec 2018
13 Dec 2018, 18:12
Edgars ilegally converting pre-paid sim to contract
Please be aware!!!!!!!!
If you have a pre-paid sim Edgards WILL convert your sim to a contract without your knowledge or concent.
This will have the following consequences: 1. You will loose your Vodacom Talking points 2. Any promotional data or airtime will be lost 3. Your Night Owl airtime or Data will be lost
Vodacom cannot help. You have to contact Edgars to reverse and they are not helpfull.
I lost 10gig data almost 1,500 talking points and R 100 airtime.
This is NOT legal as I did not concent!!!!!!
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Replies (1)
Edgars's replyOfficial
14 Dec 2018, 09:21Dear Helena,
Thank you taking our call.
As discussed telephonically we would like to confirm in writing that your query is referred to RMCS for cancellation and conversion purposes to prepaid.
In addition we will also be addressing your request to be compensated for all the Vodacom offerings that you have missed out on.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you taking our call.
As discussed telephonically we would like to confirm in writing that your query is referred to RMCS for cancellation and conversion purposes to prepaid.
In addition we will also be addressing your request to be compensated for all the Vodacom offerings that you have missed out on.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply14 Dec 2018, 09:21
Official
Dear Helena,
Thank you taking our call.
As discussed telephonically we would like to confirm in writing that your query is referred to RMCS for cancellation and conversion purposes to prepaid.
In addition we will also be addressing your request to be compensated for all the Vodacom offerings that you have missed out on.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you taking our call.
As discussed telephonically we would like to confirm in writing that your query is referred to RMCS for cancellation and conversion purposes to prepaid.
In addition we will also be addressing your request to be compensated for all the Vodacom offerings that you have missed out on.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***