Edgars ignoring consumer rights.

on 4 September 2018 I requested Edgars to close my account because I am tired of paying club and min fees even though I seldom use the account. I was sent a reply to say that there was a small outstanding balance which I had to pay before they could close it - which I paid - BUT they subsequently again debited the account with club and admin fees - which I am refusing to pay because it was subsequent to my request and they are refusing to close the account, so I am sitting with a stalemate and they keep on debiting the account. I need advice on this - which newspapers and other organisations can one go to to publish their blatant disrespect for my consumer rights?