Edgars Identity *****

The Edgars ***** department contacted me today at 11:50 on a Sunday to check whether I had spent R10 000-odd rand on my account. I do not shop at Edgars and have never had an Edgars account. Which is frightening because they have my cellphone number, ID number and full name. I made it clear to the lady on the phone that I have never had and Edagrs account and that they had better clear up the matter immediately from their side.

What sort of account validation is Edgars doing?

I wanted to see whether I was the only individual who this has happened to and came across this post: https://www.hellopeter.com/edgars/reviews/edgars-*****-department- **********

I then contacted the customer experience team listed in the review to sort out the matter. The lady I spoke to said that it was up to me to go to the police station, sign an affidavit and then go to an Edgars store to cancel the account. When I became upset about having to do anything of the sort as this whole matter is Edgars fault for opening accounts with what is clearly a flawed validation system and that I wanted a reference number for the call she HUNG UP. What kind of 'Customer Experience' is that?

What is going on Edgars? Fix this. I want to be assured that it has been resolved.

Please contact me