Edgars, I cannot complain about the pathetic service, as the customer service is none existent

Their Customer services are pathetic. Spoken to several call center agents (7) to resolve a matter which was caused by Edgars since Oct 2020. It has now been six months in trying to resolve the matter on my account since RCS has taken over Edgars. Before my account was a non-bearing interest account and RCS has changed it to a revolving credit account which is interest bearing. Every month I phone the customer services call center raising the same complaint, with the same advice and promise that the account will be corrected by the next statement month and all interest charged will be reversed. I have sent them e-mails, later followed up on these mails, again no response, on any of my mails.

Even yesterday attempted again and tried to resolve the issue, by requesting a manager/supervisor/team leader to phone me back to at least escalate it to higher management. This is not the first request for a call back, no one phoned back. But they are quick to phone and inquire if you have made your monthly installment. The lady that phone me on Monday 05 April 2021 (a public holiday), was so rude when I informed her that I did pay my installment, but not in full as I less the interest charged over the last six months. Note: There will be hell to play if this short payment will reflect badly on my credit record and rating.

Don’t know what to do anymore, I am sick and tired of their empty promises and pathetic service!!!!