LL
Lourens L

1 reviews | Active since Jul 2018

03 Aug 2018, 11:04

Edgars , how the mighty have fallen

I have been trying to get Edgars to send me a paid up letter. it is now 2 years down the line and each time we will be posting it to you and to date nothing is rec vied. Currently it shows on my credit profile and it still shows and outstanding balance.

Calls are futile and the general service over the phone is a joke.

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Replies (2)
Edgars
Edgars's reply03 Aug 2018, 12:14
Official

Thank you for making contact with us. Please note that your query has been escalated to our accounts department for assistance with regards to the paid up letter and the credit profile update . We will provide you with feedback. Please accept our sincere apologies for the frustrations caused.

***/GO

Kind regards

The Edgar's Customer Experience Team

LL
Lourens L's update24 Aug 2018, 16:29
Reviewer Update
Good day , i Received the letter thank you.