Edgars' Horrific service

I placed an online order on 24 July 2018 and it took an entire two weeks before the order was delivered (when you clearly state that delivery for online orders takes 3-5 working days). After countless back and forth telephone calls between myself and the customer services and online shopping service agents trying to figure out what the delay was, none of the agents had an answer. I kept being promised to be called back, for two weeks, and received no solid feedback on where my order was!

I was finally called by the store - Edgars Mall of Africa on 6 August to be advised that my order had arrived. The invoice shows that this order was only packed on 31 July, an entire week after the order was placed. Upon collection on 10 August I realized that the entire order was a hot mess. I was given incorrect sizes and one piece of a 2-piece set among the items was missing. I contacted the customers services team to inform them of this mishap and I was told that the online team was being emailed and I would be contacted on Monday the 13th to rectify the situation - reference# ********** 3028/GO was given. After having receiving no feedback (no email, no phone call, no sms, no correspondence whatsoever) I called the customer services team again on Tuesday the 14th to follow up. I eventually received a call back, only to be told that the query was being sorted out. Really??? What was being done all this time???

Anyway; today is the 17th of August and to date, I still have no feedback. When I call the online team on ********** 162 I get placed on hold until the line gets cut off.

Please sort this out as it has now gone beyond annoying.

Take note of the following and FIX IT please:

SKU ********** 0- ********** 6 - Size 0-3 months was supp**** instead of 0-6 months as ordered. (Please can I have the size I ordered) SKU ********** 4- ********** 6 - Size 0-3 months was supp**** instead of 0-6 months as ordered & The pants were missing. (Please can I have the size I ordered plus the missing piece of this outfit) SKU ********** 6- ********** 2 - Size 0-3 months was supp**** instead of 0-6 months as ordered. (Please can I have the size I ordered) SKU ********** 8- ********** 1 - Size 0-3 months was supp**** instead of 0-6 months as ordered. (Please can I have the size I ordered)

Edgars, your service really sucks and your lack of feedback to your customers is really appalling. Please sort this out so that I never ever have to deal with you again.

Give me a call, send me an email, an sms, a smoke signal, ANYTHING, please! So we can sort this out?

NB:PLEASE do not give matter to people who don't know what they're doing? People with no telephone etiquette and zero customer care knowledge rub me off the wrong way.

Thanks. I look forward to hearing back from you.