Edgars horrific customer service exploiting senior citizens.

I am writing this review on behalf of my mother who is a senior citizen on pension. She has been a loyal customer of Edgars for more than 40 years and have always settled her monthly bill by paying extra on what is needed on her monthly bill. Recently my father passed away, it was in July month. My mom then tried to claim from her funeral policy she has with them or Edgars club. They made a terrible mistake in thinking that she was deceased and freezed her account. My mom then went to the Loch Logan branch (Waterfront) in Bloemfontein to try and rectify the situation, they couldn’t help her locally and advised her to contact the call centre and she did. She was then advised by the call centre that her account was given over to lawyers as she is behind on payments of the account. She came home distraughted as she has never been one to be behind on accounts. After several days she decided to make contact with Loch Logan branch again and went with proof to show that she is up to date with her account and that they in fact owe her R400+ on her account. She also informed them that she is very disappointed in their service as she was mourning the death of her husband and if they took the time to review her account they would notice that she has never been behind and if it was that she was behind (which she wasn’t), she would have at least expected them to have empathy with her situation and at least have the decency to contact her before handing her over to lawyers. My mom is dealing with the trauma of her husband’s death, she is falsely accused of being behind on an account where they actually owe her and is getting pathetic service after being a loyal customer of Edgars for more than 40 years… Please think twice before opening an account with these unempathetic, heartless ******.