Edgars - horrible online service

I have never experience such a horrible service in my life. I placed my order online on 6 MAY 2020 ORDER NUMBER: ***). I have been calling and inquiring about the delivery of the past two weeks. I was sent an email on the 28 May reassuring me that my order would be delivered at Edgars Mall of Africa within the that week. No sms was received with the tracking number and when I called their call centre, the consultants keep telling me that the matter has been escalated but no respond from ANY on the managers. I went online to track my order this morning and it was cancelled. No communications from them was received about the status of my order. They accepted my order when I placed it on the 6 MAY 2020, which meant they had stoc**** I need my order to be delivered as they had promised!!! I understand the Lockdown was implemented by then and that the delivery would take longer than expected but is had NOTHING to do with their stock!