Edgars / Hollard / UIA / RCS

We are struggling to get through to the Claims department to lodge a claim for a Funeral plan that was taken at an Edgars store. Premiums are being deducted from our Edgars account. We have tried calling the following contact numbers ***; ***; ***; ***; ***; ***; ***) and not a single consultant was able to assist us with a claim. We were transferred from Edgars to Hollard, to UIA to RCS and none of the consultants were able to assist. We went to the extent of contacting an Edgars store and was still unsuccessful. The funds were deducted successfully however it’s been such a challenging process to get through to the relevant department to challenge. I have not quoted any policy details due to confidentiality reasons and will only do so once we receive feedback from the relevant department.