ES
EVASHNI S

1 reviews | Active since Mar 2015

11 Mar 2015, 10:10

EDGARS & HOLLARD ******* & BAD SERVICE

I TOOK A RETRENCHMENT COVER WID EDGARS IN 2012.IN DEC 2014 I WENT TO EDGARS STORE&CHECKD IF MY ACC WS FINE &IF IT WIL B PAID OFF AS I FOUND OUT THER WS A POSSIBILITY DT MY COMPANY WID CLOSE.D STAFF CHCKED &TLD ME MY ACC WS FINE &DT IT WIL B PAID OFF,ALL I AV 2DO IS BRNG MY PAPERS WEN I GET RTRNCHED.IN FEB 2014 MY COMPANY CLOSED I SUBMITTED MY PAPRS,DY TOLD ME I WUD RECEIVE FEEDBK IN 3MONTHS TYM.I STIL CALLED IN DT 3MONTHS-DER WS PRBLEMS WID MY DOCUMENTS WHCH I HD TO RUN ARND TRYN 2SRT OUT COS D CONSULTANTS WS CLEVER ENUF 2NT NTICE &TL ME D 1ST TYM.FRM FEB TO SEPT I AV BN PHONIN EDGARS ASWEL AS HOLLARD WHO HAPPENS TO BE COVERN MY CLAIM,AN RUNNIN 2DSTRE2TRY N GET DIS SRTD OT.I GT NTHNG BT BLLSHT FRM DEM.DY GVME ALIST OF NUMBRS N DIF INSURANCE COMPANIES 2SPEAK 2.HOLLARD CONSULTANTS TOLD ME DT ACC IS NOW IN A DIF DEPRTMNT N I NEED2CNTCT DEM(METROPOLITAN)I CLLD DM DY TLD ME DY NEW NTN ABT IT.I CLLD BK 2HOLLARD N I WAS ****ED OFF AS DIS WAS GOIN ON FOR 8 MONTHS WID NO SOLID FDBK.THEY TLD ME DT MY ACC WS NOT COVRD AS IT WAS DEACTVTD-WHCH DY ONL MANAGED TO PIK UP AFT 8MNTHS.I DEN WRTE DEM A 5PGLETTR STATING EVRYTHNG DT HPND.1YEAR N 1MNTH NO FEEDBK!!I WNT DIS SORTD HOLLARD AND EDGARS!!!

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Replies (1)
Edgars
Edgars's reply12 Mar 2015, 17:33
Official
Hello evashni09,

Thank you for bringing this matter to our attention. Kindly note once there is no payment on the account for a period of 3 months, the system automatically cancels the financial products. Please note the system cancelled these financial products in July, thus the claim was declined. Please note the account was handed over in November.

We apologise for the overall experience

Please find your reference number: ***/GO

If you require any further assistance, please contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***