EDGARS, HOLLARD & RCS HARASSMENT

My fiancée paid off the total balance on his Edgars account and never used it since 2021. Now Edgards says he is owing over R700.00 of which he does not know what is it for. When he followed up on it, he found out that there are insurances that were added to this Edgars account but he was not informed and never signed or agreed to anything. Right now, they are harassing him with calls every single day asking him to settle his account. The rate at which they are going is so ANNOYING and affects his high blood to the core. He was even phoned last night after hours where he told the caller that he has been talking to many previous callers. The caller from last night then rep**** "SO YOU HAVE MADE PAYMENTS ARRANGEMENTS THEN". On that he had to tell the caller from Edgars that the man must listen to what is said. He reminded the caller that he told him that he is not paying for what he did not agree to and that the caller must not make assumptions just because he said he has spoken to someone before. He has asked the previous callers a few times to show him proof of where he has agreed to those policies. They have never come back to him on that. He has spent lots of minutes and airtime trying to get clarity or proof and trying to cancel his Edgars and Hollard accounts. All that happened is him being sent from pillar to post with no success. My fiance keeps asking the same few questions. 1 Show him proof of his agreeing to these policies. 2 Why do they only now approximately 2 years after he last used the account tell him that he is in arrears? Why did they not do it 2 or 3 months after he stopped using the account? 3 Why don't the people calling him not add the info on their computers so that they can see what was last spoken? 'IT IS UNCALLED FOR AND IT IS RIDICULOUS.