1 reviews | Active since Apr 2017
Edgars/ hollard funeral cover
<p>Hi to all i would appreciate it if someone can assist me. My father and mother past away on the 02/04/2017. I went to edgars on the 10/04/2017 and asked witch documents is needed. On the following day i submited all the documents. Its been 9 days after phoneing and emailing alot of numbers and still no one can help me to see what is wrong for not paying out. I have people of the funeral parlour phoneing me every day asking when they are getting paid up full. On the brochure edgars states it takes 48hours to process the claim. If i would have waited for them to pay out my parents would still not have had a funeral In 17 days. Thanks for your concern kind regards Tania</p>
We have escalated the complaint to the Edgars Festival mall management to address as our valued customer is not happy that the payout has not been done since you submitted documents in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Festival mall management to address as our valued customer is not happy that the payout has not been done since you submitted documents in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.