HS
Hilary S

1 reviews | Active since Dec 2017

14 Dec 2017, 00:47

Edgars have blacklisted me after I paid the outstanding amount and closed my account

Good Day,

I receive between 10 and 15 calls a day from your collection department on my cell phone, my partner’s cell phone, my landline, s.m.s. messages and I am sick to death of this.

I have sent you numerous e-mails which you choose to ignore!!!

This is the last time I am corresponding with you!!!

I CLOSED MY ACCOUNT AT THE EDGARS STORE IN HERM**** IN AUGUST 2016. I PAID WHATEVER WAS OUTSTANDING ON MY ACCOUNT!!!

YET YOU CONSTANTLT HOUND ME!!!!

YOU ARE CLAIMING EXHORBITANT AMOUNTS FROM ME FOR ADMINISTRATIVE CHARGES, INTEREST AND GOODNESS KNOWS WHAT ELSE!!!

I NEVER AGREED TO THESE ADMINISTRATIVE CHARGES AS I EXPLAINED I DO NOT OFTEN SHOP AT THIS STORE AND AS A MATTER OF INTEREST WILL NEVER EVER SET FOOT IN ANY EDGARS STORE AGAIN!!!!!

IF YOU DO NOT STOP HARRASSING ME IMMEDIATELY I SHALL TAKE OUT A RESTRAINING ORDER AGAINST YOU

HILARY SOLOMON

From: Hilary Solomon ********** Sent: 20 December 2016 01:51 PM To: 'Edcon Collections' Subject: RE: Edcon Account outstanding amounts

Good day Sue-Ellen

I am sick and tired of the constant reminders to pay this account.

I have repeatedly sent e-mails to Edgars as I closed my Account in August 2016 asking them why they had not adhered to my request.

I paid my Account up to date when I closed my Account and these charges are for Edgars Club, which I cancelled and administrative charges which I never agreed to.

Kindly make a note of this and kindly stop sending me e-mails in this regard.

Thanking you,

Hilary Solomon

0
Replies (1)
Edgars
Edgars's reply14 Dec 2017, 13:36
Official

In response to your recent communication received, as per our previous response according to our records you have signed agreeing that the fee may be charged onto your account when you made a purchase of R274.96 on the 07/08/16 at Edgar's Herm****.

Please note that once the service fee is accepted on the account it cannot be cancelled or reversed, to enable us to close your account you need to pay the outstanding balance on your account of R271.59.

Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.***

***/GO

Kind regards

The Edcon Customer Experience Team