1 reviews | Active since Aug 2016

18 Sept 2017, 15:09

Edgars has terrible service

In march 2017 i was retrenched. I called edgars and told them about this and they said that there was nothing that they could do about it. Today i got a call from a lady offering the edgars club membership. Still having not found a job, i told her that i cannot take on anymore financial terms obligations. She said that if i was retrenched then edgars should have sorted my account out as i do have debt protection. Every month i have been battling to make ends meet and borrowing money to pay my edgars account as i do not want to get into bad debt. Only to me told today that i can put in a claim. I am beyond livid. For 5 months I have been paying my account when I could have used that money for food or petrol. I am so disgusted.

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Replies (3)
Edgars
Edgars's reply19 Sept 2017, 09:49
Official

We apologise for any frustrations incurred. Kindly submit your retrenchment documents in store and they will certainly log the Account protection claim for you. Please find the below reference number for your post ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

's update20 Sept 2017, 22:49
Reviewer Update
I did go to an edgars branch to get it sorted out. Just a pity thatvI could have done this in April and could have used that money forvsomethung else
's update26 Sept 2017, 18:17
Reviewer Update
I called Hollard today as they have received my claim. However Edcon has not given them the amount that they need to settle. I hope an installment does not go off this month.