BK
Beth-Ann Keschner
1 reviews | Active since Dec 2015
07 Mar 2016, 09:05
Edgars has no regard for Hello Peter
This is my 5th listing (for the same issue) on the Hello Peter Site. And I am yet to get a follow-up call from EDGARS other than their automated response.<br> <br> I posted previously on the 11 December 15 / 17 January, 2 February and 10 February 2016 - it is evident that EDGARS does not give a damn about it's customers - it is shameful!<br> <br> It is theft that my EDGARS CASH CARD barely reflects any loyalty points - Your LOYALTY programme is a sham!
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Replies (1)
Edgars's replyOfficial
07 Mar 2016, 10:07Hello Beth-Ann ,
Thank you for bringing the above concerns to our attention.
Please accept our sincere apologies for the lapse in service experienced to date.
Please be advised that your query is referred to regional credit office management team to address and review. Once your query has been finalised communication confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please accept our sincere apologies for the lapse in service experienced to date.
Please be advised that your query is referred to regional credit office management team to address and review. Once your query has been finalised communication confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply07 Mar 2016, 10:07
Official
Hello Beth-Ann ,
Thank you for bringing the above concerns to our attention.
Please accept our sincere apologies for the lapse in service experienced to date.
Please be advised that your query is referred to regional credit office management team to address and review. Once your query has been finalised communication confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please accept our sincere apologies for the lapse in service experienced to date.
Please be advised that your query is referred to regional credit office management team to address and review. Once your query has been finalised communication confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***