Edgars has gone down so badly

Recently noticed statements being received but thinking nothing of it knowing that I have atleast an R800 sitting there that I have not used since I no longer shop at edgars, until today when I got a noticed of an amount due. So I check and find I am being charged for some VIP edgars club that I never signed up for called and waited almost 30 mins for a called to be answered during which I could go have a shower... seriously! That's apparently service when complained the guy says oh we have long wait times, before apologizing for that lengthy time, I had to moaned about it a few times and told," as I said .." again great customer service, then I get asked a bunch of unnecessary questions when he cannot help me and needs to transfer my call, finally speak to Noluthando, which I don't is her name, says they can't find the policy, really? Just great! By this time I am ****ed as I am on the phone for an hour, who wouldn't be, so I swear and I get told not to use that language, fair enuf if I were swearing at the associate I would have understood and I start explaining my frustration and she proceeds to speak over me not listening, again just great customer service so I ask to speak to a supervisor and she repeats the parrot ******* that they don't have one after ask 5 or 6 times she finally offers to have one call me. I am definitely closing my Edgars account not only have they now ****** money for a policy I didn't take out, they have also had the worst clothing and ridiculous pricing that they're not worth it anymore. I doubt I will be getting a call form their supervisor!