JM
JASON M

1 reviews | Active since May 2019

06 Jun 2019, 00:23

EDGARS HAS BECOME OUTDATED!!

Edgars has always been one of the best stores to shop from but lately, WOW, terrible. The service has gone done. The trading inventory available in stores are worse. Who buy such clothes, No wonder Edgars financial results look like it is about to close. The stores shelves are empty. The clothes that are available for sale, end up on reduce to sell areas. Why? Let me answer you. Your buyers of merchandise must be evaluated or how old are they. They buy clothes from 15 years ago. Come on, what are you trying to say. You advertise specials but there is hardly no products on the shelves. Case in point, the previous 30% of Nike, Adidas and Puma brand of clothing. The shelves are empty. The items on the website are not on the floor. In this day and time, Have you guys seen the bad experiences consumers experience with internet payments. Consumers do not prefer that way anymore because they are being targeted by *********. They prefer working into a store and buying what they can see and walk out with the item. Are you using BAIT-PRICES, to attract feet into the store. Isn't that method against the LAW and Who is your Area or Regional Managers in the Northern Cape/North West area. Have they seen the poor state of their stores. Kathu looks like a China shop. No perfumes that really sell. No nike trackpants and sneakers that are in demand. They keep referring us to Kuruman ( 50km), Kimberley (290km) or Upington (220km) away. The store in Bloemfontein CBD looks like worse then every. The Potchefstroom branch looks much better but the same problem, No real clothes that people really like and when I say people, believe me, it is a lot. We did a research project on the challenges and opportunities for retails stores and believe me, Edgars and Checkers scored the worst. We interviewed former Edgars workers and current workers and they gave us exactly what we needed. I am really not trying to make Edgars look BAD but your whole systems has to change. The best option I can recommend is do to proper research on current trends and put all resources necessary in process to achieve what ever was determined on the outcomes.

0
Replies (2)
Edgars
Edgars's reply06 Jun 2019, 08:41
Official
Dear Jason

Thank you for making contact with us and sharing these issues with us. We have tried contacting you to no success.
We apologise for the frustrations and disappointment caused to you in our stores.
Should you require assistance regarding merchandise please do not hesitate to contact our store managers for further assistance.

We will be sharing your post with our merchandise /marketing team as well as our regional managers in charge of the Northern Cape stores who will be looking into this matter.

***/GO

Kind regards

The Edgars Team 

Best regards,

JM
JASON M's update06 Jun 2019, 11:36
Reviewer Update
Good day Edgars

Thank you for your swift reply. Sorry I could not take your call. I had to conduct examinations. In fact, still in process.

I am truly looking forward to shop in your stores again. As my post indicated, There really needs to be some changes. Even my healthcare colleagues agree that they do not shop at Edgars anymore. When you ask them, they merely say. Clothes do not appeal to them. It is outdated. They rather go to Woolworths. Well, I do not like Woolworths, to stuck up.

I like me some Edgars, hence I had to voice my frustration and concerns. I perhaps was too honest but nothing happens if you not upfront with people. I actually thought about my post and thought that the problem might be geographical. Cape Town stores looks fully stocked and appealing. The Loch Logan store in Bloemfontein not far from the Cape Stores and certain Johannesburg and Durban stores also looks good. Yes, I travel a lot to review and consult businesses on going forward.

Thank you again for listening and I hope to see Edgars increase in market share and financial position.

Kind regards

Mr. M