Edgars has a poor customer service and they hire people who lacks skills

Item: Edgars
Rating: 2
Author: Lerato M

I went to an Edgars store to purchase goods for my unborn child knowing that il be conceiving in a few days.. The problem started after i swiped my card to pay for the purchase, my account approved the transaction and i was notified that the sum was subtracted from my account, but the \smart"manager told me that their EFT machine was offline so i have to leave my goods at the store and fetch after the transaction goes through. I had to go to the bank"

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Replies (1)

Edgars's replyOfficial

11 Mar 2015, 09:58

Hello Lirato,

Thank you for bringing this matter to our attention. Kindly note we have referred this matter to the credit manager for intervention and we assure you concrete feedback will be given to you shortly. We apologise for the overall experience, we can understand the frustration and discomfort caused. But be reassured as the credit manager will revert with feedback.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
***

Edgars's reply11 Mar 2015, 09:58

Official