Edgars happy to lose a client who have supported them for years and only expected some loyalty and assistance from their side

Visited an Edgars branch to exchange a piece of clothing and obtain a replacement account card. I had a temporary Driver's License with me which I obtained after all the ID documents I had was ****** when our house was burgled and we had been through a very traumatic ordeal. The accounts enquiry team in the shop tried to assist me but had to make a phone call to HQ to verify my details etc. These people refused to assist me as they insisted I go back to home affairs and get a temporary identity document (at my own expense of course) before they will be willing to assist me and give me a new account card?! After I had already been through a severely traumatic experience, have waited in queues for hours on end in different departments and shops and banks to get replacement cards of all sorts the one shop NOT willing to assist me was the high and mighty EDGARS. Needless to say that I immediately paid up and closed my account and will never shop there again , I have been spending 1000's of rands every year on work uniform, kids clothes, active wear etc. They were quite happy to lose a client who have supported them for years and only expected some loyalty and assistance from their side in my time of need.

If you expect good service and support from a store, DO NOT open an Edgars account!