EDGARS GOT PATHETIC SERVICE

EDGARS GOT PATHETIC SERVICE EVER. MY WIFE OPENED AN ACCOUNT WITH EDGARS PRETORIA NORTH IN JANUARY 2015. WE HAD BEEN PAYING THAT ACCOUNT ALL ALONG UNTIL WE DECIDED TO CLEAR OFF THE BALANCE IN FULL IN OCTOBER 2015. WE PAID OUR ACCOUNT IN FULL. WE WENT TO THE STORE IN JANUARY 2016 WANTING TO PAY FOR CELLPHONE INSURANCE THAT WAS ON THAT ACCOUNT. TO OUR SURPRISE WE WERE PRESENTED WITH A BILL ABOVE R600, WE QUERY THE BILL CAUSE WE DIDN'T DO ANY PURCHASE. THE CONSULTANT CHECKED AND TELL US THAT WE HAVE HOME INSURANCE AND VIP EDGARS CLUB ON THE ACCOUNT. WE WHERE SHOCKED AND AS WE NEVER SUBSCRIBE FOR THOSE SERVICES FROM THE DAY WE OPEN THE ACCOUNT.<br> SO WE QUERY IT AND NOTHING WAS DONE. THE LADY WE SPOKE WITH TELL US US THEY WILL CANCEL IT AND GET BACK TO US IN TWO DAYS IN REGARD TO THE REVERSAL OF THE PAYMENTS WE DID FOR SERVICES WE NEVER SUBSCRIBED FOR. WE HAD TO GO BACK TO THE STORE TO FOLLOW UP, IT WAS THAT DAY THAT THE HEAD OFFICE CALL US AND TELL US THAT WHY WE HAD BEEN PAYING FOR THOSE SERVICES ALL ALONG. THEY REFUSE TO REVERSE THE PAYMENTS AND MY WIFE HAD SEND HER PHONE FOR REPAIRS A MONTH AGO AT EDGARS. THEY PHONES US SAYING THAT THEY WILL NOT GIVE US OUR PHONE BACK!!