Edgars gone to the dogs

I was retrenched in March and settled the full outstanding amount. I asked the cashier to cancel my account as well as the club. She got onto a call and spoke to a call centre agent and advised that everything is canceled. A fee weeks ago I get a call from Edgars stating that I now owe R600. I have made no purchases. I am unemployed but I need to pay R600. At this point I asked the agent that called me to investigate my cancelation. I didn't hear back from the.m. I went into an Edgars store. Was told their systems are offline. 2nd visit we have migrated to a new system cannot help you. 3rd attempt to resolve issue and gain clarity - spoke to a call centre agent that advised she would escalate the matter. Today I recive a call and now have to pay R714.00. This is day light ******* and utter bull****. Pathetic services. I want a complete reversal of this amount as I have made no purchases. This situation goes completely against the the NCR. How is an unemployed person supposed to pay this amount because of your incompetence. Should I rob my children of food to pay Edgars for an account that was settled. Edgars you have moved over to RCS if I am correct, get your **** together. I want this matter resolves asap. Agent I spoke to today is Keenan Pillay he mentioned a turn around time for escalation of 4 days. Im not waiting 4 days. This issue needs to be resolved today!!! This is effecting my credit score. I also want a letter stipulating that you are in the wrong and Edgars you will have to sort this out with fredit Bureau.